FAQ

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FAQ & Information
  • Are you a factory or a trading company?

    Yes, we are factory that can offer you competitive prices, and respond to you in the first instance.

  • Where is your factory located?

    Our factory is located in Rizhao City, Shandong Province, China. It is a two-hour drive from Qingdao Port and the transportation is convenient.

  • What is your supply capacity?

    Our factory has an annually production capacity 3 billion paper cups, equivalent to about 2,000* 40HQ containers, enabling us to meet both orders efficiently without compromising on quality.

  • What is your delivery time?

    Our standard delivery time is 30 working days. We are committed to meeting your timeline requirements and can handle urgent requests in certain situations.

  • What is the MOQ?

    The MOQ  is 30,000 cups, enabling us to maintain competitive pricing while ensuring optimal quality during high-speed machine production. 

  • How long does it take to make a sample?

    Normally, samples can be sent within one week after design confirmation.

  • How much is the sample fee, and can it be refunded if I order in bulk?

    The sample cost is based on the plate-making cost. This cost can be refunded when you place a large order. Be confident in your purchase;)  Email to [email protected] to get more details!

  • What payment methods do you accept?

    To provide flexible and secure transaction options, we accept various payment methods, including Telegraphic Transfer (T/T) and Letter of Credit (L/C).

  • Do you support OEM and ODM services?

    Absolutely! We support both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services, allowing you to create unique products tailored to your brand.

  • How do you ensure product quality?

    We implement stringent quality control procedures throughout our production process, including thorough raw material inspection and random sampling during manufacturing.

  • How many certificates do you have ?

    Until now, we have BRCG, ISO 14001:2015, ISO 9001:2015, SA8000:2004, DIN_Home Compostable, DIN_Industrial Compostable,Seeding_Industrially Compostable, CFCC COC.If your market requires other certificates, we will be pleased to provide them.

  • How can I track the progress of my order without visiting your office?

    We will keep you updated via email with tracking information and regular order progress updates. You can monitor your order’s progress through photos, recorded videos, or social media updates, based on your preference.